Job Description

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Day - 08 Hour (United States of America)Key Responsibilities for this role include:
• Facilitating patient flow across kidney, liver, and lung transplant services sharing a common space
• Serving as Lead MA for the clinic, including ensuring patient throughput and day-to-day flow
• Guiding PCCs with diverse backgrounds and various years of experience
• Administering of SQ and IM medications along with vaccinations
• Supporting in-clinic procedures, including stent removal
• Designing improved workflows that optimize efficiency of clinic resources
• Coordinating with the Clinic Manager to develop and advance training resources
• Demonstrating excellent patient experience through anticipating and fulfilling unique needs and kind, clear, and informative interactions
• Maintaining technical proficiency including experience with Epic and Microsoft Office products This is a Stanford Health Care job.

A Brief Overview
As the top-tiered level in the Patient Care Coordinator (PCC) ladder, a PCC IV has mastered PCC III responsibilities and is recognized as a subject matter expert and role model in our healthcare delivery process. The PCC IV should strive for excellence, fostering a culture of continuous improvement and serving as a mentor and example to other PCC team members.

Locations
Stanford Health Care

What you will do

• Their responsibilities include, but are not limited to:
• Medical Transcription and Documentation: Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately.
• Medical Records Coordination: Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes.
• Test Results Recording: Document procedures and results of laboratory tests and radiographic images efficiently and accurately.
• Patient Flow Management: Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses.
• Team Mentorship: Serve as a mentor to new PCC staff and support and guide all team members.
• Additional Duties: Fulfill higher-functioning duties as defined by the department.
• Workforce Health and wellness: Collaborate with inter-entity leaders to maintain and enhance an effective
• transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs.
• Ambulatory Multispecialty: Auditing PCC charts
• Allergy Asthma Immunodeficiency Clinic: N/A
• Anesthesia: Authority to alter providers Schedule (must be signed off by SL Exec Dir to be qualified for level IV)
• Gynecology: Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.

Education Qualifications

• High School Diploma or GED equivalent AND Medical Assistant Certification through a certifying organization approved by the Medical Board of California.
• All current SHC Patient Care Coordinators IVs as of 9/29/2024 must obtain CMA by 12/31/2025.
• In-lieu of CMA, an Athletic Trainer certificate is acceptable.
• In-lieu of CMA, a LVN (Licensed Vocational Nurse) license is acceptable.

Experience Qualifications

• At least six years of overall experience (Including external experience).

Required Knowledge, Skills and Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare
  Providers required
• CMA - Certified Or Registered Medical Assistant required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $38.15 - $42.96 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.