Job Description

Job Title: Patient Care Coordinator (Intake and Benefits)

Position type: Part-Time (5 hours per day)

Work hours: 10:00 AM to 3:00 PM Eastern Daylight Time

Work days: Monday to Thursday

Salary: $5 - $6 per hour, depending on experience

Job code: ES-EMP

Workplace: Remote

Preferred Candidate Location: Philippines

About Our Client

Our client is seeking a professional and detail-oriented Patient Care Coordinator (Intake and Benefits) to support patient intake, insurance verification, and administrative operations for a growing healthcare practice. This role plays a key part in ensuring new patients receive a smooth onboarding experience and that insurance benefits are verified accurately before appointments.

The Patient Care Coordinator will primarily manage inbound intake calls, insurance benefits verification for out-of-network plans, and internal KPI tracking and updates. This position requires strong phone communication skills, attention to detail, and familiarity with healthcare workflows and insurance processes.

In this role, you will serve as one of the first points of contact for new patients. You will professionally introduce patients to the practice, answer questions about services and rates, and assist with scheduling appointments. You will also verify insurance benefits using online portals and insurance calls to ensure accurate information is collected before patient visits.

The ideal candidate is organized, reliable, and comfortable communicating with patients in a compassionate and professional manner. They must be able to work independently in a remote environment while maintaining strict HIPAA compliance and patient confidentiality.

This role is well suited for someone with a healthcare administrative background who enjoys patient interaction, insurance verification, and helping healthcare practices operate efficiently.

Scope of Work / Responsibilities

• Handle inbound patient intake calls and introduce new patients to the practice
• Schedule appointments and send appointment reminders
• Verify out-of-network insurance benefits using insurance portals and phone calls
• Use insurance platforms such as Availity for benefits verification
• Maintain accurate records of patient insurance information
• Respond to patient inquiries and correspondence
• Prepare and organize reports, spreadsheets, and documentation
• Update and maintain KPI tracking systems
• Coordinate scheduling and intake calls through Calendly
• Communicate with patients using Google Voice
• Support administrative and operational tasks as needed

Top 3 Priorities

1. Handling Intake Calls

Professionally manage inbound intake calls, introduce patients to the practice, explain services and rates, and assist with scheduling appointments.

2. Verifying Out-of-Network Insurance Benefits

Confidently verify insurance benefits using online portals and insurance phone calls to ensure accurate information is documented before patient appointments.

3. KPI Updates and Maintenance

Maintain and update internal tracking metrics related to intake calls, insurance verification, and patient coordination.

Key Performance Indicators (KPIs)

Intake Calls

• Calls answered
• Patient satisfaction during intake interactions
• Appointment conversion rates

Insurance Verification

• Accuracy of benefits verification
• Turnaround time for verification requests
• Number of insurance calls completed

KPI Tracking

• Timeliness of updates
• Accuracy of reporting and data entry

Requirements

Required Skills and Experience

• Healthcare background or familiarity with healthcare workflows
• Previous experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar role
• Experience handling patient intake calls
• Knowledge of insurance verification and benefits checking
• Experience using insurance portals such as Availity
• Strong phone communication skills for patient intake and insurance calls
• Excellent attention to detail for benefits verification and KPI tracking
• Ability to work independently in a remote environment
• Professional demeanor for patient-facing communication
• Familiarity with healthcare terminology and insurance processes
• Ability to quickly learn new systems and tools

Preferred Tools & Systems Experience

Experience with the following tools is preferred:

• Jane App (EHR system)
• Availity (Insurance portal)
• Google Voice (Phone system)
• Calendly (Scheduling platform)

Ideal Candidate Profile

The ideal candidate is:

• Professional and patient-focused
• Organized and detail-oriented
• Collaborative and team-oriented
• Flexible and adaptable
• Motivated and reliable
• Healthcare-aware
• Confidential and trustworthy

Basic requirements

Must be proficient in speaking and writing English very clearly

• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.