Job Description

Job Location: Wellesley, MA 02481
Position Type: Full Time
Salary Range: $20.00 - $20.00 Hourly

Job Shift: Any
Job Category: Health CareWe are a growing behavioral health organization expanding across Massachusetts, and we’re hiring a Patient Care Coordinator to join our centralized care coordination and intake team.
This role is designed for a motivated, professional individual who is looking to build a meaningful career in healthcare operations, care coordination, or behavioral health administration. You do not need prior healthcare experience — we provide comprehensive training — but you should be reliable, organized, and eager to grow within a fast-moving organization.
Patient Care Coordinators are the front line of access to care. You will play a key role in ensuring patients are connected to the right services quickly, professionally, and compassionately.
This is a performance-driven environment best suited for someone who takes ownership of their work and thrives when busy.
What You’ll Do
- Serve as the first point of contact for individuals seeking behavioral health services
- Manage a high volume of inbound calls (average ~75/day), emails, and scheduling requests
- Schedule appointments and match patients with clinicians based on availability, specialty, and patient needs
- Accurately collect and enter patient information, including insurance and referral details
- Support a network of 350+ clinicians across multiple states
- Track cancellations, no-shows, and pending appointments, and follow up as needed
- Communicate clearly and professionally with patients, clinicians, and internal teams
- Use internal systems (CRM, EMR — training provided) and Microsoft Office tools
- Collaborate with leadership and peers to resolve issues and improve workflows
Who Will Be Successful in This Role
- Professionals who are dependable, organized, and detail-oriented
- Individuals who communicate confidently and are comfortable speaking on the phone throughout the day
- People who enjoy problem-solving and balancing multiple priorities
- Candidates who take initiative, adapt quickly, and are motivated by growth and responsibility
- Team players who value accountability and follow-through
Career Path & Growth Opportunities
This role is often a launch point into broader opportunities within our organization. We actively promote from within and value individuals who demonstrate reliability, leadership potential, and a commitment to learning.
Compensation & Schedule
- Salary: $40,000 – $41,600 annually
- Schedule: 40 hours per week, Monday–Friday
- Work Model: Hybrid, 25% travel to local offices as needed.
Benefits
- Paid vacation, sick time, and federal holidays
- Medical, dental, and vision insurance
- Paid family leave options
- 401(k)
- Employer-sponsored life insurance
- Annual tuition reimbursement opportunities
Our Commitment
We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.

Qualifications
- Strong verbal and written communication skills
- Ability to multitask effectively in a fast-paced environment
- High attention to detail and strong organizational skills
- Customer service, scheduling, call center, or administrative experience preferred but not required
- Bachelor’s degree preferred but not required
- Bilingual (Portuguese/English) is a plus
- Must reside in Massachusetts