Job Description

Patient Care Coordinator

About Us:

Hearing Health Center is Chicago’s leading provider of comprehensive hearing healthcare, serving patients for more than 40 years across five locations. Founded by Dr. Ronna Fisher, our practice is known for exceptional patient care, advanced diagnostic services, cerumen management, and access to the latest hearing technology from all major manufacturers.

We are committed to improving quality of life through compassionate care, clinical excellence, and a superior patient experience. The hours are Monday -9-5, Tuesday -8-4, Wednesday -10-6, Thursday -9-5 and Friday -8-4.

We are seeking a full-time Patient Care Coordinator to join our team at our Chicago office located just off the Magnificent Mile. This is a highly patient-facing role responsible for delivering an outstanding patient experience while supporting the daily operations of a fast-paced audiology practice.

The ideal candidate is organized, detail-oriented, professional, and confident managing patient interactions, scheduling, insurance verification, and administrative responsibilities with accuracy and efficiency.

Responsibilities:

• Schedule and optimize patient appointments to maximize provider productivity and patient access

• Greet and assist patients in a warm, professional manner

• Coordinate patient care and support hearing technology demonstrations and product education

• Complete patient intake, insurance verification, and registration documentation accurately

• Collect co-pays, self-pay balances, and process patient payments

• Maintain accurate patient demographic and insurance information

• Communicate effectively with audiologists, audiology assistants, and team members across locations

• Answer incoming calls and manage patient inquiries with professionalism and empathy

• Support a high-end patient experience from check-in through follow-up

Qualifications:

• 2–3 years of experience in a medical office, healthcare practice, or patient-facing coordinator role

• Strong scheduling, multitasking, and phone communication skills

• Experience verifying insurance benefits and interpreting medical insurance information

• Exceptional attention to detail and organizational skills

• Professional demeanor with excellent interpersonal and customer service skills

• Ability to work collaboratively in a team-oriented environment

• Experience in healthcare, private practice, retail healthcare, or customer service preferred

• High school diploma or equivalent required; additional education or training is a plus

Preferred Qualities:

• Comfortable discussing and demonstrating products with patients

• Sales-minded approach focused on patient education and service

• Ability to thrive in a fast-paced, high-touch healthcare environment

• Positive attitude with a proactive and solutions-oriented mindset

Benefits:

• Competitive compensation with quarterly bonus potential

• Health, dental, and vision insurance

• Paid time off and holidays

• Simple IRA

• Growth opportunities available.