Job Description

We are looking to hire a Front Desk/Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field. This is a Full-Time position with competitive pay and great benefits! This position is primarily based out of our Bartlett office.

WHO WE ARE:

At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.

Visit our Website: https://whereyoursmileshines.com/

WHO WE ARE LOOKING FOR:

• Previous work in a pediatric dental office is highly preferred (Eaglesoft experience preferred). Candidates who are familiar with dental terminology, procedures, and office workflows can hit the ground running.
• Experience managing a busy appointment schedule, minimizing patient wait times, and coordinating with clinical teams to ensure smooth patient flow.
• Proven ability to multitask and solve problems effectively in a dynamic environment. A Front Office Coordinator must juggle phone calls, patient check-ins, appointments, and administrative tasks efficiently.
• Familiarity with HIPAA guidelines and experience ensuring patient privacy and confidentiality, particularly when handling sensitive patient information.

• Strong communication and interpersonal skills (bilingual a plus).
  

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.

• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.

• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.

• Coordinate and manage the dental appointment calendar to optimize the daily schedule.

• Verify and update patient insurance information.

• Collect and process payments for services rendered.

• Provide patients with information on treatment costs, insurance coverage, and payment options.

• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.

• Maintain a clean and organized reception area.

• Address patient concerns and complaints professionally and promptly.

• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages. New grads welcome!

Brink & White participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.