Job Description

Associate Patient Care Coordinator

Location: WellMed at George Dieter

1387 George Dieter Dr, El Paso, TX 79936 (onsite)

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Pay: $19/hr (paid weekly)

Contract: 3-month contract

Role Summary:

Supports front-desk operations at a WellMed clinic by greeting patients, managing intake, collecting payments, and maintaining medical records. Serves as a primary point of contact for patients and visitors, ensuring a welcoming experience and keeping daily clinic operations running smoothly.

Day to day responsibilities:

• Greets patients as they arrive and manages a 20-minute wait time
• Assists patients with intake processes, including copying required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages the cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Manages medical records, including maintaining, filing/scanning, and preparing charts for the schedule
• Ensures all correspondence is scanned and/or filed in a timely manner
• Processes requests for medical records release and maintains appropriate logs
• Explains and ensures patient understanding of details related to patient care
• Explains medical benefits and coverage specifics, such as procedures and amounts covered, denials of coverage, and appeal rights
• Performs all other related duties as assigned