Job Description

This position follows Office-Based schedule with 2-3 in-office days per week. Our office is located at 1728 W Marine View Drive, Suite 106, Everett, WA 98201.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator serves as a key point of contact for patients by delivering exceptional customer service both in person and remotely. This role combines front desk reception responsibilities with patient access and call center functions to support efficient clinic operations, patient satisfaction, and continuity of care. Working in both on-site and remote settings, the coordinator assists with patient registration, appointment scheduling, insurance verification, inbound call management, and coordination of patient needs while maintaining a professional, welcoming, and patient-centered experience.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 - 3 months of paid training. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted onsite.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

Front Desk Responsibilities

• Greet and check in patients in a courteous and professional manner
• Verify patient demographics, insurance information, and required documentation
• Collect copayments, outstanding balances, and obtain necessary signatures
• Manage patient registration and update electronic health records (EHR)
• Coordinate patient flow and communicate delays or scheduling changes
• Schedule, reschedule, and cancel appointments according to clinic guidelines
• Maintain a clean, organized, and patient-friendly reception area
• Provide administrative support to providers and clinical staff as needed

Call Center Responsibilities

• Answer high-volume inbound patient calls in a timely and professional manner
• Schedule, reschedule, and cancel appointments across multiple specialties and providers
• Triage calls appropriately and route messages to clinical teams
• Provide patients with information regarding appointments, referrals, procedures, and clinic policies
• Verify insurance eligibility and explain basic coverage requirements when appropriate
• Document patient interactions accurately within the electronic health record (EHR)
• Assist patients with portal access, virtual visit support, and appointment reminders
• Resolve routine patient concerns and escalate complex issues to leadership when necessary

This office-based role provides flexibility while ensuring seamless patient support through a combination of in-person front desk services and remote patient access/call center functions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• 1+ years of Microsoft Office experience
• Must be able to work 2 - 3 days per week on-site at 1728 W Marine View Drive, Suite 106, Everett, WA 98201. During the training period you will be required to report on site 5 days per week for the 2 - 3-month training period
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday.

Preferred Qualifications:

• 1+ years of experience in a health care setting
• EMR experience
• Knowledge / Understanding of CPT / ICD - 10 coding
• Communication skills and phone etiquette
• Experience with providing customer service
• Access to independent means of transportation during work hours for job related tasks

Telecommuting Requirements:

• Reside within commutable distance to the office at 1728 W Marine View Drive, Suite 106, Everett, WA 98201
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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