Job Description

Patient Care Coordinator

Department: Front Office

Employment Type: Full Time

Location: Portland, OR - East Burnside

Reporting To: Meagan Walker

Compensation: $23.00 - $26.00 / hour

Description

About Us

Timber Dental – East Burnside is a fun, energetic, and welcoming team that takes pride in creating a positive experience for both our patients and coworkers. We believe in working hard, supporting one another, and making the dental office a place where people genuinely enjoy coming to work. Our team values collaboration, great communication, and a little fun along the way while delivering quality, patient-focused dental care. We're looking for someone who brings a positive attitude, enjoys connecting with people, and wants to be part of a great team!

Position Overview

We are seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule

4 days per week 7:30a-5:15p Day off will be discussed during interview process

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental or healthcare front office role required
• Experience with dental insurance verification and patient scheduling preferred
• Familiarity with practice management software is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories