Job Description

We are seeking a friendly, organized, and service-oriented Patient Care Coordinator to join our clinic team. In this important front-office role, you will be the first point of contact for patients and visitors, helping create a welcoming, professional, and positive experience from the moment they arrive or call. You will support patient registration, insurance verification, appointment scheduling, phone communication, and account management while maintaining confidentiality and accuracy. The ideal candidate is dependable, compassionate, detail-oriented, and comfortable working in a fast-paced healthcare environment where teamwork, integrity, and exceptional patient care are essential.

Requirements

Essential Functions:

• Serves patients by greeting and helping, scheduling appointments, and maintaining records.
• Verify insurance and maintains patient accounts by obtaining, recording, and updating personal and financial information at each visit.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Review patient accounts, identify delinquent accounts and collect overdue payments.
• Demonstrate general knowledge of clinic procedures and answers general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
• Maintain the patient waiting area.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation. Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patient.
• Keeps patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Assist ill or distraught patients as necessary. Telephone taxis or family members, where necessary, for transportation.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.
• Scanning paper records received to appropriate patient’s chart in EHR.
• Contributes to team effort by accomplishing related results as needed.
• Protect the security of medical records to ensure that confidentiality is maintained.
• Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

Knowledge, Experience & Qualifications:

• High School Diploma or equivalent required, Associates Degree preferred.
• Experience with EMR (Nextgen/ECW) preferred.
• Previous related experience required.
• Strong organizational, judgment, communication and analytical skills.
• Ability to multi-task and perform multiple priorities under pressure.
• Cooperative and professional behavior toward patients, peers, providers, management and visitors.
• Ability to promote favorable facility image with patients, providers, insurance companies and general public.
• Language skills adequate for high level written, interpersonal and telephone communication.
• Ability to contribute in a team environment

Work conditions:

The position is generally performed in an office, clinical, surgical center or hospital environment and involves frequent interruptions. The noise level is generally low to quiet. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.