Job Description

Patient Care Coordinator

Department: Front Office

Employment Type: Full Time

Location: Portland, OR - NE Portland

Reporting To: Sylvan Weber

Compensation: $23.00 - $27.00 / hour

Description

At Timber Dental, we're more than a dental office, we're a team dedicated to creating exceptional experiences for both our patients and our employees. We're looking for a new Front Office Team Member who thrives in a positive, supportive workplace and enjoys building relationships with friendly patients and coworkers. Our mission is to elevate our team members, provide the highest level of care for our patients, and maintain a healthy work-life balance. We achieve this by living out our five core values every day, guiding how we serve our community and support one another. If you're looking for a workplace where your contributions are valued, your growth is encouraged, and your team genuinely enjoys working together, we'd love to meet you.

Position Overview

Timber Dental is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule

4 days during the week 7:30am - 5:30pm with an hour lunch, Fridays are 6:30am - 4:30pm Day off subject to office availability.

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental or healthcare front office role required
• Experience with dental insurance verification and patient scheduling preferred
• Familiarity with practice management software is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories