Job Description

Patient Service Representative

Location: 1 Delaware Drive,Lake Success, NY 11042
Pay Rate: $19hr (Paid Weekly)
Schedule:
Monday-Thursday 9:30-6 & Friday 9-3
Contract: 09/08/2026 to 01/08/2027
Allmed Benefits: Vision, Health, Dental Insurance and 401(k)
Dress Code: Optum attire with slacks

Position

We are seeking a professional and customer-focused Patient Service Representative to support daily front-office operations in a healthcare setting. The ideal candidate will provide exceptional service to patients, efficiently manage appointments and administrative tasks, and maintain accurate patient information while protecting confidentiality.

Key Responsibilities

• Conduct patient check-in and check-out processes.
• Answer incoming calls and document patient inquiries accurately in the EHR.
• Conduct patient outreach for appointments, follow-ups, and required services.
• Schedule appointments according to established protocols.
• Manage administrative in-basket pools, work queues, and assigned tasks.
• Scan and upload documents into the EHR following standard procedures.
• Maintain the confidentiality and security of patients' medical, personal, and financial information.
• Provide courteous and professional customer service to patients and staff.
• Perform other administrative duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of receptionist or customer service experience
• Basic computer proficiency, including Microsoft Office applications.
• Strong communication, organizational, and customer-service skills.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Strong attention to detail and commitment to patient confidentiality.

Preferred Qualifications

• Previous experience working with EPIC EHR
• Prior healthcare or medical office experience.