Job Description

Patient Service Representative (PSR)

Pay Rate: $19/hr (Paid Weekly)
Location 4921 Long Prairie Road
Flower Mound, TX 75028
Allmed Benefits Dental, Vision, Health Insurance and 401(k)
Contract 08/03/2026 to 10/31/2026
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

We are seeking a friendly, detail-oriented Patient Service Representative (PSR) to join our healthcare team in Flower Mound, TX. This position serves as the first point of contact for patients and plays a key role in ensuring an exceptional patient experience. The PSR is responsible for managing front-office operations, including patient check-in, appointment scheduling, insurance verification, chart preparation, and payment collection while providing outstanding customer service.

Team Environment

The Patient Service Representative will work in a collaborative clinical setting alongside:

• 2 Patient Service Representatives
• 9 Clinical Staff Members
• 5 Healthcare Providers

The team is dedicated to delivering high-quality patient care through professionalism, teamwork, and exceptional customer service.

Key Responsibilities

• Greet patients and provide a welcoming, professional front-office experience
• Complete patient check-in and check-out processes accurately and efficiently
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility, benefits, and patient demographic information
• Collect co-pays and other patient payments while maintaining accurate records
• Prepare patient charts and ensure all documentation is complete prior to appointments
• Maintain accurate patient records within the electronic medical record (EMR) system
• Answer incoming phone calls and assist patients with scheduling and general inquiries
• Support providers and clinical staff with daily administrative and front-office functions
• Ensure patient confidentiality and compliance with HIPAA regulations

Qualifications

Required

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Experience with appointment scheduling and insurance verification
• Experience using Electronic Medical Record (EMR) systems
• Proficiency with Microsoft Outlook, Teams, Word, and Excel
• Ability to work in a fast-paced healthcare environment while maintaining accuracy and professionalism

Preferred

• Previous experience in a healthcare or medical office setting
• Experience with EMR systems
• Knowledge of insurance verification processes
• Strong attention to detail and problem-solving skills
• Empathetic, patient-focused, and team-oriented approach