Job Description

For more than 20 years, Physical Therapy Solutions has been a trusted provider of exceptional outpatient physical therapy services throughout the greater Richmond area. With convenient locations in Richmond, Glen Allen, and Mechanicsville, our experienced team specializes in evidence-based orthopedic care, treating patients from head to toe.

Our mission is simple: put patients first. We combine compassionate, individualized care with advanced treatment techniques and technology to help our patients recover faster, move better, and return to the activities they love.

As a Patient Care Coordinator, you are the first point of contact for our patients and play a critical role in ensuring an exceptional patient experience from the initial phone call through discharge. In addition to providing outstanding customer service, you will coordinate scheduling, verify insurance benefits, obtain prior authorizations, and ensure patients are financially and administratively prepared for their care.

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company support
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee discount programs
• Ongoing professional development and career advancement opportunities
• Leadership and growth pathways within the organization
• A collaborative, supportive, family-friendly work environment
• The opportunity to work alongside highly skilled clinicians and an exceptional support team
• A company culture focused on investing in its people and celebrating success

As a Patient Care Coordinator, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.

• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.
• Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care.
• Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
• Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirements
• Maintain thorough documentation of insurance communications and authorization activity within the electronic medical record.

Qualifications

• Minimum of 2years of medical front office experience, preferably in an outpatient therapy, orthopedic, or physician practice setting.
• Experience verifying insurance benefits and obtaining prior authorizations is required.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR)
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

Additional Information

The ideal candidate is highly organized, detail-oriented, and experienced in insurance verification and preauthorization processes. This individual thrives in a fast-paced healthcare environment, communicates effectively with patients, providers, and insurance carriers, and takes pride in creating a smooth, positive experience for every patient.

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join Physical Therapy Solutions and become part of a team dedicated to helping our patients move better, feel better, and live better.