Job Description

Job Family

Patient Care Coordinator

Travel Required

None

Clearance Required

Ability to Obtain Public Trust

What You Will Do

We are searching for a Patient Care Coordinator to support the Clinical Research effort within the NCCIH Division of Intramural Research. This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.

• Triage questions to appropriate personnel in the team as necessary.

• Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.

• Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.

• Respond to communications with research subjects; direct questions to appropriate team member.

What You Will Need

• Bachelor's degree and a minimum of TWO (2) years of relevant experience coordinating patient care or clinical services in a hospital or healthcare setting.

• Ability to accurately collect, validate, and enter patient or clinical data.

• Experience with EHRs and clinical databases.

• Ability to provide patient and family education.

• Proficiency with Microsoft Office Suite and Electronic Medical Records (EMR) systems.

• Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

• Incumbent capture, no other candidates were considered due to incumbent candidate identified. They meet the labor category requirements provided by the customer.

What Would Be Nice To Have

• Experience with clinical research data or protocol-based documentation.

• Strong organizational skills, attention to detail, and accurate documentation.

• Strong communication skills with patients, families, and care teams.

• Familiarity with patient recruitment, screening, and scheduling.

• Experience coordinating patient logistics or travel arrangements.

• Proficiency with reporting tools or multiple clinical databases.

• Working knowledge of POTS and related patient care considerations.

• Bilingual skills

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.