Job Description

Patient Services Representative

Benefits: Vision Insurance, Health Insurance, Dental Insurance, and 401(k)
Pay Rate: $19.00/hour (Paid Weekly)
Work Location: Optum WellMed at White Rock Clinic
Employment Type: Contract-to-Hire
Contract Duration: 06/15/2026 – 12/31/2026
Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM (Lunch: 12:00 PM – 1:00 PM)

The Patient Services Representative serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a fast-paced healthcare environment. This role is responsible for creating a positive patient experience through efficient scheduling, registration, communication, and coordination of clinic services.

Essential Responsibilities

• Welcome and assist patients, visitors, and guests in a professional and courteous manner.
• Register patients and verify demographic, insurance, and billing information.
• Schedule, reschedule, and confirm appointments accurately.
• Answer incoming phone calls and address patient inquiries promptly.
• Collect co-pays and process patient payments as required.
• Maintain accurate patient records within electronic health record systems.
• Assist patients with completing forms and required documentation.
• Coordinate communication between patients, providers, and clinic staff.
• Ensure compliance with HIPAA regulations and patient confidentiality standards.
• Support daily front-office operations and administrative duties as assigned.

Qualifications

Required Experience

• Minimum of 1 year of healthcare experience.
• Minimum of 1 year of customer service experience.

Required Skills

• Strong verbal and written communication skills.
• Excellent customer service and patient interaction abilities.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Basic computer proficiency and ability to learn healthcare software systems.
• Ability to work effectively in a fast-paced clinical environment.

Education

• High School Diploma or GED required.

Interview Process

• One interview round
• Conducted virtually via Microsoft Teams chat