Job Description

Primary Responsibilities:

• Interact with internal and external customers in a courteous manner in person and via telephone

• Complete check in and check out tasks

• Schedule new and existing patients

• Verify insurance and complete pre-authorizations and/or precertification of procedures

• Answer a high volume of telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail

• Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing

• Establish and maintain effective working relationships with patients, employees, and the public

• Perform other duties as assigned

Required Qualifications:

• High school diploma or GED

Preferred Qualifications:

• 1+ year of medical business office experience

• Familiarity with medical billing and collection procedures

• Experience with EMR computer applications

• Excellent customer service skills, computer skills

Excellent CPT and ICD-9 coding skills

• General knowledge of medical terminology

• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Monday-Friday 8-5