InnovaCare Management Services Company, LLC
InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn’t just healthcare; it’s about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.
We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.
As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day.
The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis
Essential Job Functions
Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays
Manages the front desk workflow and communicates with the MA’s.
Manages the providers schedule daily
Maintains accurate registration by obtaining, recording, and updating personal and financial information.
Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assists patient with intake processes including scanning required documents.
Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts)
May manage cashier box or similar location,balances daily deposits, and prepares bank deposits according to company policies.
Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines
Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up
Manages medical records (maintains, files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed in timely manner.
Processes requests for medical records release and maintains appropriate logs, etc.
Performs all other related duties as assigned
Minimum Required Education, Experience & Skills
High school diploma or GED equivalent.
Strong customer service focus
Effective written and oral communication skills
Teamwork orientation
Organized and ability to manage competing priorities
Knowledge of medical terminology
Knowledge of ICD-10 and CPT coding
Expert in computer literacy in electronic health record
Ability to react calmly and effectively in emergency situations required.
Basic mathematical skills.
Safe work practices in a clinic setting
Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
At least 2-3 years in a medical related customer service role
Bilingual in English/Spanish preferred but not required.
Physical & Mental Requirements (check all that apply)
Ability to lift to 50 pounds.
Ability to push or pull heavy objects using up to 100 pounds of force.
Ability to stand or sit for extended periods of time.
Ability to use fine motor skills to operate equipment and/or machinery.
Ability to properly drive and operate a vehicle.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
InnovaCare Health improves the lives of members and physicians through innovative solutions for value-based healthcare. In each unique market the company serves, InnovaCare works across the healthcare ecosystem – with patients, providers, payers and other partners – to increase access to high-quality, affordable care.
Based in Orlando, F.L., InnovaCare has been on the forefront of value-based care for more than a decade, distributing risk and developing proprietary technologies to inspire patient and provider engagement. Through an integrated portfolio of health plans, medical service organizations, clinical networks and more, the company manages more than 500,000 lives, including more than 150,000 dual-eligible beneficiaries. InnovaCare’s Medicare Advantage plans have received NCQA accreditation and 4.5-star quality ratings from the Centers for Medicare and Medicaid Services (CMS).
