Job Description

CPTE is seeking a motivated and detail-oriented Patient Care Coordinator to join our Hudson, New Hampshire clinic. This is an excellent opportunity for someone who enjoys interacting with patients, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive experience for every person who walks through our doors.

About the Role

As a Patient Care Coordinator, you’ll serve as the first point of contact for patients and visitors while supporting the day-to-day operations of the clinic. This role is essential in creating a welcoming, organized, and positive experience for every patient who walks through our doors. This is a full-time position averaging 30–40 hours per week. Evening availability is required.

Your Day-to-Day:

• Greet and welcome patients and visitors in a professional, friendly, and compassionate manner
• Answer incoming phone calls and direct patients to the appropriate team members efficiently
• Schedule appointments, verify insurance information, and assist with patient registration and intake processes
• Maintain accurate patient records and update information within electronic systems
• Coordinate closely with therapists and clinical staff to support efficient scheduling and patient flow
• Process payments and assist with insurance-related questions while maintaining confidentiality and accuracy
• Communicate clinic services, programs, and scheduling information clearly and professionally
• Manage multiple tasks and priorities while maintaining a positive and organized front desk environment
• Assist with light housekeeping duties to help maintain a clean and welcoming clinic environment, including wiping down treatment tables, assisting with laundry, and supporting daily clinic organization

Why Join CPTE?

As a proud member of Fusion Physical Therapy Partners, CPTE combines the close-knit feel of a local, PT-owned practice with the support and resources of a larger network. For you, this means:

• A supportive, team-oriented environment where your contributions are valued
• Opportunities for professional growth and development
• A culture that prioritizes work-life balance and employee well-being
• The opportunity to make a meaningful impact on patients’ experiences and outcomes every day

Plus, a benefits package that includes:

• Paid time off plus 6 paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance

What You Bring

If this sounds like you, we'd love to hear from you!

• High school diploma or equivalent
• Previous experience in a receptionist, administrative, or customer service role preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent written and verbal communication skills
• Strong computer proficiency and comfort learning new systems
• Professional phone etiquette and interpersonal skill
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Ability to work flexible afternoon and evening hours as needed
• Valid driver’s license preferred