Job Description

Job Title: Patient Care Coordinator

Job Code: DJEG-GEF

Position type: Full-Time

Working Hours: 9:00 AM -5:00 PM Eastern Daylight Time, Monday - Friday

Salary rate : $6-$7 per hour

Job Responsibilities:

• Professionally handle inbound and outbound patient phone calls
• Schedule appointments for general ophthalmology and cosmetic/aesthetic services
• Follow up with leads and existing patients to encourage consultations and secure bookings
• Answer billing inquiries and assist patients with general questions
• Clearly explain aesthetic procedures, treatment plans, pricing, and promotional offers
• Build trust with patients by addressing concerns with empathy and professionalism
• Maintain accurate patient records and appointment details
• Deliver outstanding customer service and ensure a positive patient experience

Requirements

• At least 1 year of experience handling inbound and outbound phone calls preferably in a healthcare setting
• Sales, appointment setting, or patient conversion experience preferred
• Comfortable making outbound follow-up calls and nurturing patient relationships
• Personable, persuasive, organized, and patient-focused
• Ability to multitask and work efficiently in a fast-paced environment
• Experience in aesthetics, cosmetics, ophthalmology, medical spa, or healthcare industry is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.