Job Description

Position Title

Patient Access Representative

Location

WellMed at Carrollton

Schedule:
Monday – Friday, 8:00 AM – 5:00 PM

We are seeking a professional, customer-focused Patient Access Representative to join our healthcare team in Carrollton, TX. This role is essential in supporting daily front-office operations and ensuring patients receive exceptional service from check-in through appointment scheduling and follow-up communication.

The ideal candidate will have prior healthcare office experience, strong communication skills, and the ability to manage patient interactions with professionalism, empathy, and efficiency.

Key Responsibilities

• Answer and manage inbound patient phone calls professionally and efficiently

• Make outbound calls for appointment scheduling, confirmations, and follow-ups

• Schedule and coordinate patient appointments accurately

• Collect patient copays and process front-office transactions

• Enter and update patient insurance information in the electronic health system

• Verify insurance eligibility and benefits

• Document patient interactions and updates within patient charts

• Perform clerical chart preparation and administrative support tasks

• Fax documents and maintain organized patient records

• Provide excellent customer service while professionally de-escalating patient concerns or frustrations

Required Qualifications

• Minimum of 2+ years of experience in a healthcare office or medical front-office setting

• Experience working with electronic health record (EHR) systems

• Strong typing and computer skills

• Knowledge of insurance verification and patient registration processes

• Excellent verbal and written communication skills

• Strong customer service and interpersonal abilities

• Ability to multitask in a fast-paced clinical environment

Preferred Qualifications

• Positive and professional attitude

• Strong relationship-building and patient service skills

• Ability to remain calm and courteous under pressure

• Friendly, kind, and team-oriented demeanor

• Exceptional professionalism and attention to detail

License/Certification Requirements

No professional license or certification required.

Dress Code

Business casual attire required:

• Gray or khaki pants

• Polo shirt

Interview Process

• Interview Type: In-person only

• Interview Rounds: To be discussed during scheduling