Job Description

Patient Care Coordinator
Location: In Person - Washington, DC
Employment Type: Full-Time, W-2 Employee, Non-Exempt
Schedule/Hours: Monday through Friday (Two evenings until 8 pm) and every other Saturday.

Hourly Rate: $22-25/hour
Reports To: Office Manager

The Ross Center is a patient-centered mental health practice dedicated to providing compassionate, evidence-based care in a supportive and professional environment. We are currently seeking a Patient Care Coordinator to serve as a key point of contact for patients, responsible for answering inbound calls, managing messages, scheduling appointments, checking patients in and out, collecting and applying payments, and supporting program coordination. This role is ideal for an organized, service-oriented professional who enjoys creating a positive patient experience while supporting the day-to-day operations of a growing mental health practice. Must demonstrate excellent customer service skills and a high degree of professionalism!

Patient Care Coordinator Duties:

• Answer telephones and emails promptly and in a polite and professional manner
• Document concise, thorough, and accurate information in the EMR
• Schedules appointments for existing and new patients, utilizes Zoom for telehealth links
• Secure medication prior authorizations from insurance companies
• Assist patients in completing all necessary forms
• Understand when to escalate calls to clinicians/Office Manager/Director
• Match new patients with appropriate clinician and initiate the new consultation process
• Create and transmit letters and other correspondence on behalf of the clinicians
• Collect patient fees/process credit card transactions
• Assist with accounts receivable follow up and patient outreach for updated credit cards
• Assist with other office duties as needed

Patient Care Coordinator Benefits:

• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Patient Care Coordinator Requirements:

• Bachelor's Degree preferred
• Minimum of 2 years of healthcare or hospitality experience preferred
• Proficiency with EMR, Microsoft Outlook, Excel, SalesForce and other web-based platforms

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Work is performed in an open office environment and involves frequent contact with staff, patients, and the public.

The Ross Center is a well-established, clinician-led mental health practice delivering evidence-based therapy, psychiatry, and assessment services. Our collaborative model supports high-quality care while allowing clinicians to focus on their work with patients. We prioritize clinical excellence, professional growth, and a supportive team environment.

The Ross Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

The Ross Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

The Ross Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.