Job Description

Job Title:
Associate Patient Care Coordinator (Float)

CONTRACT TO HIRE!!!

Location:
Southborough, MA (Base Location) – 24 Newton Street
Float coverage required at Reliant Medical Group locations in Southborough, Milford, Framingham, and Westborough

Schedule:
Monday–Friday | 8:00 AM – 4:30 PM

We are seeking a reliable and patient-focused Associate Patient Care Coordinator (Float)
to support patient check-in and order management for laboratory and radiology services across multiple Reliant Medical Group locations. The primary base location for this role is Southborough, with occasional coverage required at Milford, Framingham, and Westborough
locations when there are staff absences or scheduled time off.

This role plays a key part in ensuring patients are properly checked in, orders are processed accurately in Epic, and patients are directed to the appropriate department for services. The position requires a strong ability to work independently while maintaining collaboration with onsite laboratory and clinical teams when needed.

Key Responsibilities

• Greet and check in patients for laboratory and radiology services

• Triage patients to the appropriate department based on their visit or service needs

• Release lab and radiology orders in the Epic
  system

• Identify missing orders and coordinate with clinical departments to obtain them

• Collaborate with Quest laboratory staff
  and onsite clinical teams when necessary

• Prepare and distribute imaging CDs
  for patient pickup

• Maintain accurate patient records and documentation

• Provide excellent customer service to patients, providers, and staff

• Ensure patient information is handled in compliance with HIPAA and organizational policies

• Travel between assigned locations as needed to provide coverage

Work Environment

• Employee will work independently approximately 80% of the time

• Around 20% of the role involves collaboration
  with Quest staff and clinical teams onsite

• Fast-paced healthcare environment supporting lab and radiology services

• Float role
  supporting multiple Reliant Medical Group locations as needed

Qualifications

Required:

• High school diploma or equivalent

• Strong customer service and communication skills

• Ability to work independently and stay organized in a busy environment

• Basic computer skills and attention to detail

• Ability to travel between Reliant Medical Group locations when coverage is needed

Preferred:

• Previous healthcare, medical office, or patient services experience

• Experience working with Epic electronic health record (EHR) system

License/Certification

• No professional license or certification required

Ideal Candidate

The ideal candidate is dependable, organized, and patient-focused with strong customer service skills. They are comfortable working independently, adaptable to working at multiple locations when needed, and able to efficiently manage patient check-ins and order processing.