Job Description

• Provide a warm and professional welcome to all patients and visitors 
• Deliver exceptional  customer service and patient support throughout the care process 
• Communicate effectively with patients, clinicians, referral sources, and internal departments 
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations 
• Ensure  accurate patient registration and data entry within the EMR system 
• Review patient charts for completeness and accuracy 
• Manage  patient scheduling and appointment optimization to maintain clinic efficiency 
• Coordinate communication with referral sources and assist with follow-ups 
• Answer and triage incoming phone calls in a professional and timely manner 
• Collect  copays, patient balances, and verify insurance information 
• Perform scanning, faxing, and other administrative duties 
• Support clinicians and assist with patient care coordination when needed 
• Maintain organized documentation and ensure compliance with office procedures 

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role 
• Experience in  Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred 
• Strong knowledge of  insurance benefits verification and common insurance terminology 
• Proven ability to manage  high patient volumes while maintaining accuracy and professionalism 
• Excellent  customer service, communication, and interpersonal skills 
• Strong  organizational, multitasking, and problem-solving abilities 
• Comfortable working collaboratively within a  team-oriented clinical environment