Job Description

Job Location: Mesa - MESA, AZ 85206
Salary Range: $19.04 - $22.00 Hourly

Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family.
Swagel Wootton Eye Institute is looking for a full-time Patient Care Coordinator, and we are willing to train!
What we do…
Our mission is to improve people’s lives through better vision and outstanding patient experiences.
What you will do…
The essential functions include, but are not limited to the following:
- Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations
- Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner
- Provide knowledgeable and caring service to all patients and partners
- Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices
- Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patient’s journey
- Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received
- Ensure referring partners promptly receives all necessary patient operative notes and paperwork
- Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services
- Maintain a working knowledge of all services, surgeons, and practices
- Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly
- Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems
What we require…
- Ability to work in a face paced environment
- Strong attention to detail
- Strong customer service skills
- Effective communication and interpersonal skills
What we offer…
- Medical
- Dental
- Vision Discounts
- 401(k) with generous company match and 100% vesting upon contribution
- Life Insurance
- Short Term & Long-Term Disability options
- Employee Assistance Program
- Generous time off plans and company paid holidays
- Uniform allowance
Swagel Wootton Eye Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.