Job Description

Position: Patient Care Coordinator

Number of hours: 20 hours per week, with potential to transition to full-time (40 hours per week)
Schedule: Australian Time zone

Key Responsibilities

• Conduct outbound cold calls to patients and healthcare providers.

• Handle appointment setting and scheduling for patient consultations or demos.

• Perform patient follow-ups to confirm appointments, answer basic inquiries, and ensure continuity of care.

• Conduct doctor and clinic outreach to introduce the company and establish initial relationships.

• Present product introductions clearly and professionally to patients and healthcare partners.

• Maintain accurate call notes, follow-ups, and outcomes in CRM or tracking tools.

• Meet daily and weekly call, booking, and follow-up targets
  
  

Qualifications

• Required: Proven experience in medical cold calling or healthcare outreach

• Background in healthcare, medical VA, patient coordination, or medical sales is strongly preferred.

• Familiarity with CRM systems or call-tracking tools is a must.

• Comfortable handling high-volume outbound calls

• Experience with appointment setting and follow-up workflows.

• Strong verbal English communication skills with a professional, patient-centered approach

• Ability to explain healthcare or SaaS products clearly and confidently.

Organized, detail-oriented, and able to manage call logs and schedules accurately.