Job Description

1. What is the specific title of the position? Associate Patient Care Coordinator
2. Work location? Core -On Site
3. Work hours? 8:30AM-5:00PM

4. Position background ? What does this position accomplish for the business? This position is responsible for accomplishing various task that contributes to the organization success and patient satisfaction.
5. Please describe the team the candidate will be working with? The team the candidate will be working with typically consists of Providers, Medical Assistants, Nurses (RN/LPN), PSA, echo techs averaging 21 members daily. The team culture is characterized by high morals and strong interpersonal skills, which are essential for success in a fast-paced, environment. The candidate will be responsible for executing day-to day operations, ensuring compliance with regulations, and providing coverage across other sites as needed. The team's diversity, including various ethnic backgrounds, age groups, and professional experiences, fosters a rich exchange of ideas and enhances creativity and problem-solving abilities

6. What are the top 5-10 responsibilities for this position?
Primary Responsibilities:
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, Fax and maintain medical records,
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out patients
• Ability to maintain and work the front desk in-basket pool.
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Crosstrain and assist in other locations if needed
• Performs other duties as assigned

What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? Healthcare
What skills/attributes are required (please be detailed as to number of years of experience for each skill)? 2 years
What skills/attributes are preferred (what will set a candidate apart)? Efficiency, communication, Maturity, responsible and longevity
Does this position require a professional license or certification? If so please list. No
What is the dress code (ex: business casual scrubs etc.)? Business casual
How would you prefer to interview? (Video phone or in person? How many rounds?) in person 2 rounds