Job Description

Patient Care Team Lead
General Job Description & Responsibilities
This is a customer-facing position that provides the highest-quality client service and patient care at the practice. You will help to oversee other staff to ensure an exceptional client experience. Primary responsibilities include:

• Speaking with patients on the phone
• Scheduling appointments
• Greeting patients
• Patient check in and out
• A variety of front desk administrative duties
• Mentoring and training others
• Guides team to ensure excellent customer service and employee performance
• Serving as a role model

Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 3+ years of experience and:

• Have excellent time management skills
• Be detail oriented
• Be efficient at multi-tasking
• Be proficient with computers
• Have the ability to interact with patients in a professional and friendly manner

Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)
Exemption: Non-exempt
Department: Business Office