Job Description

We are GROWING and have new positions available to expand our Primary Care Action Teams. Thames Valley Family Health Team is looking for a Patient Care Assistant. This position would initially be located in St. Thomas, Ontario. The Thames Valley Family Health Team is one of the largest Family Health Teams (FHT) in Ontario. Currently, with more than 125 physicians across 21 sites within London/Middlesex, Oxford and Elgin counties, the Thames Valley Family Health Team is committed to providing comprehensive, collaborative primary health care.

Currently, we are seeking skilled Patient Care Assistants to join our Primary Care Action Teams. This position will be a vital member of our team and will play a crucial role in providing comprehensive healthcare services. The Patient Care Assistant responsibilities will include assisting with patient care, managing administrative tasks, and facilitating seamless communication within the team. The role may require some evening hours while following TVFHT Health and Safety policies and procedures. The Patient Care Assistant is a new role that will be working on-site with the multi-disciplinary healthcare team and TVFHT’s Operations Department to offer administrative and clinical patient support in a primary care setting.

Requirements, Skills, and Abilities:

• Administrative experience in a healthcare setting
• Post-Secondary school diploma from a medical assistant program; Certified Medical Assistant (CMA) or equivalent preferred.
• Experience providing injections and/or Certificate of completion to administer injections; preferred
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills and experience working in a multi-disciplinary team.
• Strong attention to detail and ability to prioritize work in a fast-paced environment.
• Understanding of medical terminology, and clinical procedures.
• Proficiency in using electronic medical records (EMR) systems and computer skills.
• Experience working with Outlook, Teams and Microsoft applications (Excel, Word, Power Point).
• An understanding of the Ministry of Health and Family Health Team philosophy.
• Ability to work independently with minimal supervision
• Ability to coordinate and communicate information and documentation for various meetings and events, as well as minute taking skills
• Proficiency in data mining and compiling relevant information for inclusion reports
• Excellent critical thinking skills with the ability to anticipate and respond to the administrative and clinical needs of leadership and the healthcare team.
• Exercise reasonable care and caution in protecting confidential and sensitive information related to patients and personnel with understanding of PHIPA
• Availability to take on responsibility of opening and/or closing the clinic, with some evening hours required.
• Ability to monitor, track and follow-up with patients on referrals initiated by NP(s).
• Must have reliable transportation to allow you to travel to other locations to complete your work if needed.

Hourly rate depending on experience: $24.1265 - $29.4226

TO APPLY: Qualified and interested candidates are invited to submit a detailed resume. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit. Candidates will be required to undergo a criminal background check and social media screening as part of our standard hiring process. TVFHT's Commitment to Fairness & Transparency: This organization utilizes artificial intelligence and machine-based systems to assist in screening, assessing, and evaluating applications and background data. All final hiring decisions are made entirely by human recruiters, ensuring a fair and equitable review process for every applicant.

While we thank all applicants, only those under consideration will be contacted for an interview.

Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.