Job Description

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO) accredited by Medicare in Utah, and the only Next Generation ACO in the state, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: Your Health Above All Else.

Position Summary

Revere Health is seeking a compassionate, organized, and detail-oriented Patient Care Assistant to join our Interventional Spine and Pain Team. In this role, you will serve as a key point of contact for patients and help coordinate their care before, during, and after appointments and procedures.

The Patient Care Assistant manages patient questions and messages, helps coordinate medication requests and procedure scheduling, and supports the physician and clinical team with day-to-day patient care. This position is well suited to someone who enjoys building relationships, solving problems, and helping patients feel informed and supported.

Essential Job Functions

• Serve as a point of contact for patients, responding to questions, phone calls, messages, and other requests in a timely and professional manner.
• Coordinate medication requests and communicate with patients, pharmacies, and the physician as directed. Route clinical questions and medication decisions to the appropriate licensed provider.
• Schedule and coordinate appointments, procedures, and tests, and help patients understand next steps as directed by the physician.
• Communicate appropriate procedure information to our prior authorization team.
• Prepare for patient visits by reviewing charts and ensuring the physician has relevant records, lab results, and imaging.
• Escort patients to exam rooms, obtain medical histories and chief complaints, and measure and record vital signs.
• Prepare exam rooms and assist the physician with minor office procedures as directed.
• Communicate provider instructions and results to patients and coordinate follow-up care as directed.
• Document patient information and communications accurately, and help maintain organized records.
• Keep exam rooms and clinical areas clean, stocked, and ready for patient care.
• Work collaboratively with the physician and clinical team to support an efficient, positive patient experience.
• Travel to other Revere Health clinics within Utah County as needed.
• Perform other duties as assigned.

Qualifications

• Two years of experience in customer service or a related role.
• Strong communication and interpersonal skills, both in person and over the phone.
• Compassionate, professional approach to patient care and customer service.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with Microsoft Outlook, Word, and Excel, along with keyboarding and ten-key skills.
• Clinical or outpatient experience, including experience as a CNA, medical assistant, or EMT, is valuable but not required. We are willing to train the right candidate.

Hours

• This is a Full-time Position. Must be available 8AM – 5PM Monday to Friday