We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.
You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.
Support patients throughout their healthcare journey by providing timely and accurate administrative support
Input, update, and maintain patient referral data across internal systems with high accuracy
Book and manage patient appointments in line with service-level agreements and best-practice standards
Communicate professionally with patients, referrers, and internal teams via phone and email
Handle patient inquiries with empathy and ensure first-time resolution whenever possible
Escalate issues appropriately to ensure continuity of care and service quality
Ensure strict compliance with data protection, confidentiality, and quality assurance standards
Maintain accurate, up-to-date patient records across multiple platforms
At least 2 years of BPO experience supporting international clients or accounts
Background in customer service, healthcare support, data processing, or administrative roles
Experience handling high-volume transactions and working across multiple systems
Strong verbal and written English communication skills
close attention to detail with the ability to work accurately under pressure
Proficiency in Microsoft Office applications, particularly Excel
Patient-focused, empathetic, and service-oriented
Confident and professional when handling sensitive or emotional situations
Organized, reliable, and able to multitask effectively
Open to feedback and committed to continuous improvement
Flexible to work shifting schedules as required
Be part of a purpose-driven healthcare support environment
Make a meaningful impact on patient experience and outcomes
Work in a collaborative, structured, and supportive team
Opportunities for skills development and long-term career growth
We are an HR Solutions company whose strength lies in providing innovative and cost-effective Recruitment and Human Resource solutions in the Philippines. Inspired by the Latin phrase "Quaerito Qualitas", which means, "to seek quality", we ensure only the best in both the range of solutions we offer our clients and the opportunities we provide our candidates.
Our Vision
We own HR in the Philippines; uplifting hundreds of thousands of lives. Generating over a billion pesos in Revenue.
Our Mission
Uplift Lives as a Strategic HR Partner of companies that Value & Invest in their People.
