Quadax, Inc.

Patient Billing Specialist

Quadax, Inc.  •  Middleburg Heights, OH (Onsite)  •  15 days ago
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Job Description

Key Responsibilities:

  • Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process.
  • Notify the client via email alert or work list that one of their patients is entering the patient billing process.
  • Answer questions from the client regarding a patient’s case history.
  • Call patients for updated insurance information.
  • Call the patients to offer them financial assistance and payment plans.
  • Review/approve statement balance.
  • Send letters and billing statements to the patients.
  • Send financial assistance applications to patients and process returned financial assistance documents.
  • Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure).
  • Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
  • Participate in team meetings by sharing the details of cases worked.
  • Act as backup on answering incoming telephone calls as needed.
  • Other duties as assigned

Education/Experience:

  • High School diploma or GED
  • Four or more years of on-the-job experience
  • Knowledge of health insurance terminology and the reimbursement process
  • Possess superior customer service skills
  • Detail oriented
  • Ability to maintain confidentiality
  • Previous experience working with patients and insurance
  • Possess excellent written and verbal communication skills
  • Ability to multitask, establish priorities, and work independently
Quadax, Inc.

About Quadax, Inc.

Quadax is a trusted leader in revenue cycle management (RCM), delivering innovative solutions that help healthcare providers nationwide accelerate payments, boost reimbursements, and improve financial performance. Our proprietary, industry-leading RCM solutions—spanning advanced in-house billing software, outsourced billing services, and integrated clearinghouse technology—deliver actionable insights and measurable results.

RCM/Billing: Quadax solutions are laboratory- and pathology-specific, designed to improve efficiency, reduce denials, and maximize revenue for all laboratory specialties ranging from clinical to esoteric testing, and DME companies. Services include our integrated clearinghouse to further optimize results. Our experienced teams provide the expertise and support needed to drive better financial outcomes.

EDI Clearinghouse: Our smart platform combines AI-powered analytics, machine learning, and cutting-edge clearinghouse technology to give healthcare organizations greater control over claims, denials, appeals, audits, and revenue integrity. We serve hospitals, labs, and providers nationwide, leveraging long-standing relationships with thousands of payers and decades of industry experience to drive superior outcomes.

What sets us apart? Nearly 40% of our team brings more than a decade of RCM experience, ensuring clients receive personalized support and strategic guidance every step of the way.

At Quadax, your success is our priority. As a trusted RCM leader with over 50 years of experience, deep industry expertise, and advanced technology, we deliver comprehensive, end-to-end solutions that achieve results. Our proven approach is designed to optimize financial performance, improve operational efficiency, and drive better outcomes for healthcare organizations nationwide.

Discover why leading healthcare organizations rely on Quadax for smarter revenue cycle solutions at Quadax.com.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Cleveland , Ohio
Year Founded
1973
Website
quadax.com
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