Job Description

Hampton, Virginia

Hiring Range

$18.20 - $23.68/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Provides a wide range of support to patients for the registration process to include financial counseling, verifying insurance, initiating authorizations, providing quotes, calculating and posting patient payments, and back-up registration support. Resolves patient issues, processes patient correspondence, and completes assigned work queues.

What you will do

• Provides a wide range of support to patients for the registration process to include financial counseling, verifying insurance, and initiating authorizations.
• Provides back-up support for patient registration.
• Completes required documentation and attestations to secure coverage and funding for patients.
• Resolves patient complaints and questions.
• Researches patient accounts for balance issues.
• Processes insurance/patient correspondence within 24 hours of receipt.
• Completes assigned work queue corrections daily.
• Other duties as assigned.
• Cross trained to support two or more other areas within the department.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, Accounting, Finance, Business Administration or related field (Preferred)

Experience

• 2 years Revenue Cycle experience (Required)

Skills and Abilities

• Requires strong problem solving skills, high attention to detail and an aptitude for learning.
• Able to read and interpret Explanation of Benefit (EOB) and assist with questions.
• Requires knowledge of outside billing and collection vendors, along with financial policies to apply charity.

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)
• CRCR - Healthcare Financial Management Association (HFMA) (Preferred)
• Revenue Cycle Certifications (CHAA or CRCR) within 1 Year (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers