Responsible for scheduling patient appointments using appointment scheduling software.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
• Gathers and updates insurance information, personal data and notifies patients of financial expectations
• Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
• Meets call quota expectations as assigned by supervisor/manager
• Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
• Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons

Pay Information: $17-$19/hour, depending on experience.

High School diploma or equivalent is required.

Six months appointment scheduling experience in a healthcare setting preferred.

SKILLS/ABILITIES

Intermediate Computer skills

Strong customer service

Ability to communicate professionally in all written and oral communications, including email

Strong organizational skills with great attention to detail

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Demonstrated conflict management skills

Ability to navigate through multiple systems at once