Job Description

Patient Appointment Services (PAS) Clerk job in San Antonio, TX - Remote
Support the Military Community – Civilian Opportunity at Puget Sound Military Appointing Center

Schedule: 40 hours/week Pacific Time Zone

Compensation & Benefits:

• Hourly Pay: $19.00 – $22.00
• Health & Welfare Fringe Benefit: $5.09 per hour
• Paid Time Off: 10 days annually (based on 8-hour days)
• Paid Holidays: 11 days per year
• Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked
• 401(k): Company-funded match and Safe Harbor
• Medical, Dental, and Vision Plans Available
• Life Insurance and Accidental Death Coverage
• Short- and Long-Term Disability Plans
• TRICARE Supplemental and Additional Benefit Plans
• Employee Assistance Program
• Pet Insurance Plans
• Will Preparation Services

Federal Staffing Resources (FSR) is seeking a detail-oriented and service-driven Patient Appointment Services (PAS) Clerk to support the Puget Sound Military Appointing Center in Tacoma, WA. This is a civilian role within a centralized healthcare call center serving military beneficiaries and their families.You will play a vital role in helping patients access healthcare by managing appointments, verifying eligibility, and coordinating with Military Treatment Facilities (MTFs) in accordance with TRICARE access standards.

Primary Responsibilities:

• Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies.
• Verify patient eligibility through the DEERS system and update demographic information as needed.
• Assist with appointment coordination for both primary and specialty care referrals.
• Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination.
• Process secure message appointment requests and assist with drive-time mapping for specialty care.
• Adhere to access-to-care and drive-time standards to ensure timely service delivery.
• Mail appointment information to beneficiaries as required.
• Maintain compliance with HIPAA and other regulatory requirements.
• Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions.

Remote work & Equipment Requirements

• Must work remotely within the United States from an approved home address
• Must be available and responsive during scheduled work hours
• Dedicated, private workspace with a door required (no shared/common areas)
• Must use company-issued or approved secure equipment only
• Required to have wired (Ethernet) internet connection
• Minimum internet speeds: Download: 50 Mbps

Qualifications:

• High school diploma or GED required.
• Proficiency in Microsoft Word, Excel, Access, and similar applications.
• Strong verbal and written communication and customer service skills.
• Ability to identify problems and apply appropriate solutions.
• Must be eligible for a Common Access Card (CAC) and be able to obtain clearance for the worksite.
• Prior healthcare administrative experience preferred.

Come join our team of healthcare professionals!www.FSRpeople.comFederal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.