Job Description

Accountabilities

As a Patient and Site Solutions Enablement Project Manager, you will lead technology implementation and process transformation initiatives while ensuring successful adoption across global teams.

• Lead the implementation and adoption of new technologies, systems, and business processes that support feasibility, patient engagement, and site solutions.
• Act as the subject matter expert for feasibility systems and workflows, promoting consistency, efficiency, and best practices across the organization.
• Collaborate with internal stakeholders, functional experts, technical teams, and external vendors to deliver successful technology implementations.
• Manage vendor relationships, oversee contracted activities, and communicate business requirements throughout development and deployment.
• Develop, organize, and maintain training materials, process documentation, performance metrics, and proposal-ready capability resources.
• Design and deliver training and communication programs that support system adoption, user engagement, and effective change management.
• Support the development, configuration, implementation, maintenance, and continuous improvement of new technology solutions.
• Monitor system performance, identify process improvement opportunities, and help maximize return on investment through increased adoption and operational efficiency.
• Facilitate collaboration across multiple departments while serving as a key point of escalation for implementation challenges and process-related issues.
• Prepare performance reports, analyze operational data, and present insights to senior leadership to support strategic decision-making.

Requirements:

The ideal candidate combines extensive experience in clinical research operations with strong project management, stakeholder management, and technology implementation expertise.

• At least 7 years of experience in feasibility, clinical research operations, technology enablement, or related process improvement roles.
• Proven experience supporting or leading technology implementation, vendor management, and organizational change initiatives within the clinical research industry.
• Strong understanding of feasibility processes, clinical trial workflows, and technology platforms supporting site selection and patient engagement.
• Excellent project management, organizational, and coordination skills with the ability to manage multiple initiatives simultaneously.
• Outstanding communication, presentation, negotiation, and stakeholder management abilities across global and cross-functional teams.
• Strong analytical mindset with experience collecting, interpreting, and presenting operational metrics and performance data.
• Ability to solve complex problems, assess risks, develop contingency plans, and make sound business decisions.
• Self-motivated with the ability to work independently in a fast-paced, remote, and matrixed environment.
• Willingness to travel occasionally (up to approximately 10%) as required.
• A scientific or clinical degree with additional experience in feasibility process enablement is considered an advantage.

Benefits:

The company offers a collaborative, inclusive, and globally connected work environment designed to support professional growth, innovation, and employee wellbeing.

• Opportunity to contribute to meaningful clinical research initiatives that improve patient outcomes worldwide.
• Flexible remote working environment with collaboration across international teams.
• Exposure to innovative technologies and large-scale digital transformation projects.
• Collaborative and inclusive culture that values diversity, knowledge sharing, and continuous improvement.
• Opportunities for professional development, career progression, and cross-functional learning.
• Supportive leadership committed to employee growth and long-term success.
• Dynamic international environment with opportunities to collaborate with global experts and industry partners.