Job Description

About metabolic.health:

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

The Patient Affairs Specialist serves as the first point of contact for patients at Glucare Integrated Diabetes Center, ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucare’s values and patient-centered approach.

Key Responsibilities:

1.Patient Reception & Registration:

• Welcome patients warmly and provide a professional, courteous first impression.
• Register new patients and update existing patient records in the system accurately.
• Verify insurance details, eligibility, and collect necessary documents.
• Manage appointment bookings, confirmations, and follow-ups.

2. Patient Experience & Communication:

• Address patient inquiries in person, over the phone, and via email with professionalism and empathy.
• Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing).
• Handle patient complaints or concerns effectively, escalating where required.
• Support multilingual communication and maintain cultural sensitivity in interactions.

3. Administrative & Operational Support:

• Manage daily front desk operations including patient flow and scheduling.
• Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.
• Coordinate with clinical teams, pharmacy, and billing departments to ensure smooth service delivery.
• Maintain front desk organization, appearance, and readiness at all times.

Team & Organizational Contribution

• Support initiatives to improve patient engagement and satisfaction.
• Participate in training programs and staff meetings as required.
• Assist in quality improvement and accreditation processes.

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

Qualifications & Experience:

• Bachelor’s degree (preferred) or diploma in Healthcare Administration, Business, or related field.
• Prior UAE experience (minimum 2 years) in front desk, patient affairs, or customer service in a healthcare setting.
• Strong knowledge of healthcare insurance processes and DHA standards.
• Excellent verbal and written communication skills in English (Arabic is an advantage).
• Proficiency in MS Office and healthcare management/CRM systems.

Key Competencies:

• Patient-focused with a strong commitment to service excellence.
• Professional demeanor and grooming in line with healthcare standards.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations with patience and empathy.
• Team player with a proactive and solution-oriented approach.