Job Description

Role: Patient Advisor – SimonMed Longevity
Location: On-site / Remote
Department: Scheduling

We are seeking high-performing Patient Advisors to support patients interested in our Longevity / Whole Body MRI program. This role focuses on guiding patients through their decision-making process, providing clear and accurate information, and ensuring a seamless path to scheduling.

This position requires strong communication skills, the ability to explain complex concepts in a simple and approachable way, and a high level of professionalism when discussing health-related topics.

Key Responsibilities

• Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services
• Guide patients through available options and help them understand the purpose and value of different imaging services
• Clearly explain program components, including optional add-ons, in a patient-friendly manner
• Address common questions and concerns to support informed decision-making
• Facilitate timely and accurate scheduling of appointments
• Maintain a high-quality patient experience across all interactions
• Accurately document conversations and follow appropriate workflows

Qualifications

• 2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar)
• Strong communication skills with the ability to build trust quickly
• Ability to learn and effectively communicate clinical concepts at a high level (non-diagnostic)
• Detail-oriented with strong organizational skills
• Comfortable working in a performance-driven environment
  
  Preferred

• Experience in healthcare, diagnostics, or elective/cash-pay services
• Experience supporting patients in making informed decisions about services

Success Metrics

• Patient conversion to scheduled appointments
• Patient experience and satisfaction
• Accuracy and completeness of documentation
• Adherence to workflows and responsiveness

What Makes Someone Successful

• Confident, clear communicator who can guide conversations effectively
• Able to simplify complex information without being overly technical
• Patient-focused with strong judgment and professionalism
• Accountable and comfortable with performance expectations

Compensation

• Base + performance-based incentives aligned with scheduling outcomes and patient experience