Who are we?
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.
We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
Role overview
We are looking for a new Patient Administrator to join our Welwyn Garden City site. This will be 40 hours over 5 days per week.
As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
We’ll provide training so experience isn’t always needed, but the following things will be advantageous:
What we’re offering
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Newmedica is one of England’s leading independent providers of NHS-funded ophthalmology services, delivering expert eyecare that helps protect and preserve sight.
Working in partnership with the NHS, GPs, and local opticians, we care for over 230,000 NHS and private patients each year across 30+ locations, offering quick access to advanced treatment in modern, community-based clinics.
Backed by a dedicated team of 1,200+ employees, we’re proud to deliver short wait times, outstanding outcomes, and compassionate care with 99% of patients recommending us and 100% saying they were treated with dignity and respect.
We're thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we've been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.
