Job Description

Specific Responsibilities for this Role
• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
• Appointment management including no-shows, rescheduling of patients and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated

Specific Responsibilities for this Role
• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
• Appointment management including no-shows, rescheduling of patients and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated

Minimum Qualification & Experiences

• College Diploma - Any discipline or related fields.

Competencies

Core

Level

Strong interpersonal, verbal and written communication skills.

Proficient

Strong analytical and problem-solving skills

Proficient

Excellent command of oral and written English. Arabic language desirable but not essential.

Proficient

Ability to think critically and maintain a high level of confidentiality.

Proficient

Proficiency in MS office.

Proficient