Job Description
Market Range: 06
Hiring Salary: $19.67/Hourly
THIS POSITION IS LOCATED IN KINGSPORT, TN
ESSENTIAL JOB FUNCTIONS:
The Patient Accounts Specialist provides administrative and financial support for the Kingsport AEGD (Advanced Education in General Dentistry) Program. This position manages daily front‑office workflow, including patient scheduling, insurance coordination, financial transactions, and communication with patients, residents, faculty, and staff.
- Answers multi-line phone systems to render insight to current and prospective patients.
- Manages the patient scheduling system by scheduling, rescheduling, confirming, and canceling patient appointments.
- Receives and verifies patient insurance information; obtains eligibility and copay amounts.
- Registers new and existing patients into the clinic database, including medical history, HIPAA agreement, and insurance.
- Communicates with patients to schedule problem-focused evaluation appointments.
- Works with patients and the Business Office to establish payment plans in accordance with clinic policies.
- Post insurance payments, cash, checks, credit card, Enhance, and CareCredit payments to patient accounts.
- Completes daily bank deposits and submits to the Business Office or Business Manager. Maintains the Clinic Director’s schedule and assists with administrative tasks as needed
- Assists in any non-clinical position due to staff shortage or high-level patient care in areas of sterilization, patient processing, and student assistance.
- Performs other related duties as assigned.
EDUCATION:
High School Diploma or GED. (TRANSCRIPT REQUIRED)
EXPERIENCE:
Four (4) years of experience in a dental office/clinic as a dental assistant or front office.
LICENSE/CERTIFICATION:
A Registered Dental Assistant (RDA) in the State of Tennessee, with certification in radiology and nitrous oxide monitoring is preferred. (PROOF OF LICENSURE IS REQUIRED)
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of prioritizing emergency cases and patient account issues.
- Knowledge of basic dental treatments, terminology, dental procedure codes, and dental insurance billing.
- Familiarity with basic dental insurance processes and Current Dental Terminology (CDT).
- Strong, professional, and effective communication skills.
- Ability to work effectively and a desire to be a team member striving to deliver quality dental health care.
- Ability to gather data, compile information, and statistics to prepare reports for internal and external use.
- Detail-oriented, organized with the ability to prioritize work while multitasking.
WORK SCHEDULE:
This position may occasionally be required to work weekends.
LOCATION:
KINGSPORT, TN
