Job Description

As a Patient Accounts Representative II, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.

Essential Functions

• Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
• Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
• Collects co-pays and other patient financial responsibilities at the time of service.
• Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
• Ensures accurate and complete coding and billing data entry for all patient visits.
• Schedules and confirms appointments, and assists with referral coordination as needed.
• Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
• Supports provider schedule management and daily patient flow.
• Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred

Knowledge, Skills and Abilities

• Strong customer service and communication skills.
• Knowledge of insurance verification and billing processes.
• Ability to work independently and efficiently in a fast-paced environment.
• Proficiency in using healthcare systems and electronic scheduling/registration software.
• Strong multitasking and organizational skills.
• Knowledge of HIPAA and patient confidentiality standards.
• Ability to resolve routine problems with minimal supervision.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.