Job Description

Join our Team as a Patient Accounts Lead

Are you passionate about helping patients navigate their healthcare experience while providing exceptional customer service and supporting accurate and timely account resolution? We’re looking for a compassionate, caring, and dedicated Patient Accounts Lead to join our team and help us continue our tradition of excellence.

In this role, you’ll serve as an important resource in the patient financial experience by reviewing and resolving outstanding accounts, responding to patient and account inquiries, and ensuring work is completed accurately, efficiently, and in accordance with department policies and established productivity standards. As a trusted ambassador of Deaconess, you’ll help support a positive patient experience built on courtesy, respect, empathy, dignity, and optimism.

What You'll Do:

• Review and resolve outstanding patient account invoices and items in assigned work queues according to department policies and procedures.
• Meet established departmental productivity and quality standards while ensuring work is completed accurately and timely.
• Respond to patient and account inquiries received through correspondence, electronic mail, or telephone within three business days.
• Research account information and take appropriate action to resolve outstanding issues and facilitate accurate account resolution.
• Document all actions taken in a clear, concise, and understandable manner.
• Maintain compliance with applicable regulations, hospital policies, and department procedures.
• Support patient financial services by providing accurate and professional communication regarding account-related questions and concerns.
• Demonstrate competency in assigned areas of responsibility upon hire or transition to new duties.
• Complete additional competency requirements when new responsibilities are assigned or workflow processes change significantly.
• Provide leadership and support to Patient Accounts staff while promoting accuracy, productivity, teamwork, and exceptional customer service.
• Perform other duties as assigned.

Education & Experience:

• Completion of High School or GED is required.
• Two to four years of experience in a physician office, hospital registration, collection agency, hospital or professional billing, or training at an educational institution that includes medical billing is required.

If you enjoy helping others, have strong attention to detail, and are committed to providing accurate and compassionate support throughout the patient financial journey, we encourage you to apply and become part of our team.

Patient Financial Services

Day Shift

M-F 8:00am-4:30pm

Remote