Job Description

The Patient Account Representative I is responsible for the timely and accurate follow-up of insurance and patient accounts to ensure appropriate reimbursement for services rendered. This role supports the revenue cycle by reviewing accounts receivable, resolving billing issues, and communicating with payers and patients to facilitate payment and account resolution.

Responsibilities:

• Perform follow-up on assigned accounts receivable to ensure timely reimbursement from insurance carriers and patients.
• Review and resolve claim denials, rejections, and underpayments.
• Contact insurance companies via phone, payer portals, or correspondence to determine claim status and payment issues.
• Submit corrected claims, appeals, and supporting documentation as required.
• Identify trends related to denials or payment delays and escalate concerns to leadership.
• Work accounts within departmental productivity and quality standards.
• Document all account activity clearly in the patient accounting system.
• Collaborate with internal departments including coding, registration, and clinical teams to resolve billing discrepancies.
• Ensure compliance with all federal, state, and payer billing regulations.
• Assist with patient inquiries related to billing and insurance coverage when necessary.

Qualifications:

• High school diploma or equivalent required.
• 1 year of healthcare billing, accounts receivable, or revenue cycle experience preferred.
• Basic knowledge of medical terminology, insurance guidelines, and claims processing preferred.
• Strong attention to detail and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and work within productivity standards.

Location 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Hours: Monday - Friday, 40 hours per week

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs

Brooks Rehabilitation, a nonprofit headquartered in Jacksonville, Fla., has been a comprehensive system of care for physical rehabilitation for more than 50 years. Ranked by U.S. News & World Report as the No. 1 rehabilitation hospital in Florida and top 20 in the nation, Brooks operates three inpatient hospitals in Florida and is set to expand its reach with a new hospital on Mayo Clinic's Arizona campus in 2026. Through its commitment to innovation, Brooks is at the forefront of cutting-edge research, education and technology advancing the science of rehabilitation. Brooks provides outpatient services in more than 50 locations, offers skilled nursing, home health, assisted living and memory care along with community programs and services to improve the quality of life for people living with physical disabilities.