As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity.
Day-to-day, you'll leverage your expertise to:
- Process and manage patient claims accurately and efficiently
- Collect payments, negotiate overdue balances, and assist with repayment structures
- Generate bills and explain insurance benefits to patients
- Resolve account-related issues promptly with patients and insurance companies
To thrive in this role, you'll need:
- A High School Diploma or GED and relevant experience in medical billing, collections and customer service.
- Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
- Strong understanding of insurance reimbursement procedures and revenue cycle process
- Good analytical skills and a firm grasp of calculations and medical terminology
- Exceptional verbal and written communication abilities (English a must; Spanish a plus)
- Ability to work well independently with limited supervision
- Time management and organization to juggle multiple accounts
- Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
- Communicate to leadership management areas of concern or areas of improvement
- Update patient demographic information and initiate account adjustments
- Ability to work for extended periods of time on a computer
More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives.
Why work for Us?
We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic and inpatient services that brings large health care services to the communities it serves.
We are a smaller and more agile organization. You aren't just a number. We value our employees and treat them accordingly.
At Exceptional Healthcare, we are focused on improving the health and well-being of people living in communities with limited healthcare resources. As a premier leader in developing and operating community-based hospitals, our mission is to deliver compassionate, patient-centered emergency care and inpatient hospitalization services using a concierge care service standard.
Our vision is simple…it’s in our name. We strive to be the exceptional healthcare choice when life’s emergencies arise. It is our belief that everyone deserves exceptional care, and through Exceptional Community Hospitals, we are making our vision a reality.
