Job Description

Liberty Resources is seeking a Patient Account Representative to support our Revenue Cycle Billing Team

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:
• Competitive Compensation and Paid Time Off Package
• Medical/Dental/Vision Coverage
• 401(k) Retirement Savings Plan
• Continuing Education Opportunities
• PSLF Eligible
• A Collaborative and Supportive Team Atmosphere
• Family-Friendly Workplace

Patient Account Representative Position Summary:
The Patient Account Representative will work with patients to manage and recover outstanding balances as well as process and maintain Sliding Scale and Payment Plan agreements.

Patient Account Representative Job Responsibilities:
• Manage inbound/outbound calls to discuss balances, explain statements, and negotiate payment options.
• Collect and process patient payments
• Review and process reduced fee applications (Sliding Scales)
• Negotiate Payment Plans and discuss financial assistance options
• Handle customer service issues and patient complaints
• Proper documentation and record keeping of phone calls, patient contact, payment agreements, collections, etc.
• Maintain month end reports and reconciliation processes
• Apply patient payments to accounts
• Complete approval and denial letters for reduced rates and payment plan patients, maintain tracking spreadsheet for reporting
• Ensure patients understand their statements, properly answer or direct their questions
• Work Aging Reports and make collection efforts on outstanding balances

Patient Account Representative Qualifications:
• Associate’s Degree preferred; and/or medical billing and collections training courses. High School Diploma or equivalent required.
• Work or Experience in a Medical Office setting
• Problem solving skills and ability to review issues in real time while on calls with patients
• NextGen EHR experience preferred but not required.
• Excellent communication and organizational skills, as well as initiative and self-direction.
• Proficient in data entry, word processing, database management, and spreadsheet applications (Microsoft Office)
• Strong working knowledge of medical terminology.

Pay Rate: $23.00-$25.00 per hour

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Welcome to Wholehearted Health!

Liberty Resources is an Equal Opportunity Employer.