Job Description

Patient Account Representative, OPA Lake Otis, Anchorage, Full - Time

You will receive a $500 SIGNING BONUS after 90 days of full-time employment

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional Patient Account Representative to join our rapidly growing and dynamic team. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com

Ideal attributes

• Works as a team player and is committed to compassionate patient care

• Strong communication and interpersonal skills and an investigative nature

• Self-starter who embraces professionalism and learning

• Efficient, accurate and detail oriented

Representative duties

• Provide outstanding customer service to all patients

• Answer patient calls regarding account questions, concerns or complaint

• Answer insurance and billing questions for patients and the staff

• Advise and explain insurance coverage, co-pays, and deductibles to patients

• Work with patients and insurance companies to resolve balances

• Review and appeal insurance denials

• Review and submit corrected claims

• Review and process both patient and insurance company overpayments

• Initiate collection actions when necessary

Knowledge and skill requirements

• Knowledge of CPT and ICD-9/10 coding

• Knowledge and understanding of billing procedures

• Knowledge and understanding of HIPAA rules and regulations

• Able to understand and explain EOBs

• Knowledge of primary and secondary coordination of benefits

• Able to work in an integrated team that includes posting, collections and pre-certification

Required qualifications

• Two (2) years medical office experience

• High school diploma or equivalent

Preferred (in addition to required) qualifications

• Two (2) years medical office experience in an orthopedic clinic

• CPC certification from an accredited coding institution

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.