JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS?
We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:
When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.
Patient Access Trainer
47188
Full Time
PATIENT ACCESS, ELIGIBLITY & ENROLLMENT
Salaried
Business / Professional
8am - 5pm
John Peter Smith Hospital
Day
Description: The Patient Access Trainer is responsible for maintaining successful education programs for JPS Patient Access as well as researching and aligning educational resources with strategic focus areas. In addition to planning and leading training initiatives, this position monitors quality and performance metrics, keeping the Manager Patient Access Quality & Training apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the health system’s revenue cycle.Typical Duties: Organizes, implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
Plans, coordinates, and leads internal in-services and educational programming for patient access staff in the areas of scheduling, arrival, admission, pre-registration, registration, insurance verification, financial clearance or counseling, cashiering, managed care policies, third-party insurance billing, account follow-up, customer service, and other areas identified as necessary.
Aware of educational resources and determines how resources can best support training initiatives.
Assists manager to design training and staff assessment materials, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets, and evaluation scorecards.
Ensures Patient Access staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes—whether internally or within the industry at large—affecting their job functions.
Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Recognizes training opportunities and actively participates in improvement plans; works with business partners to successfully implement new enhancements and products.
Regularly reviews and audits pre-registration, registrations, and third-party and patient bills for completion and accuracy; ensures patient demographic and insurance data, for instance, is entered correctly into the data system and are available to the appropriate users/departments.
Assists Patient Access leaders in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
Represents the organization by emphasizing professionalism throughout all communications with patients, patients’ families, payers, and internal staff.
Assists in staff training of peers and colleagues as applicable or requested.
Demonstrates the importance of satisfying the needs of the patient/customer by friendly and caring interactions, being attentive to the customer’s needs, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout JPS Health Network.
Performs all other job related duties as assigned.
Required Education and Experience: High School Diploma, GED, or equivalent. Minimum 2 years of experience required in one of the following areas: patient access, patient accounting and healthcare training and/or quality assurance. Above average proficiency using Microsoft Professional Office Suite including, Word, Excel, PowerPoint and Outlook.
Preferred Education and Experience: Associate’s Degree in a related field of study from an accredited college or university. Certified Healthcare Access Associate (CHAA) Epic Cadence, ADT/Grand Central, Referrals strongly preferred
Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States
The Tarrant County Hospital District, known as JPS Health Network, is a nationally recognized system anchored by John Peter Smith Hospital, a 582-bed facility in Fort Worth. JPS operates the county’s longest-running Level I Trauma Center and one of the nation’s busiest emergency departments. With 25+ community locations, Acclaim Health, and JPS Foundation, it expands access to exceptional, patient-centered care. As the county’s largest physician training institution, JPS offers extensive residency and fellowship programs, drives research, and leads in behavioral health services. A two-time Gallup Exceptional Workplace Award recipient, JPS is governed by an 11-member Board and is committed to community well-being and medical innovation. Learn more at YesToJPS.org.
