The Patient Access Team Lead key role is to set an excellent example of teamwork, exceptional customer service, registration accuracy, following protocols, training registration staff to ensure all aspects of registrations processes are followed.
The position’s main responsibilities include all of those for a Patient Access Representative to include, but not limited to, timely and accurate registrations, complete benefit verifications, patient education (regarding benefits), appropriate authorizations for services, and exceptional customer service. The Team Lead position also includes registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management.
The Patient Access Team Lead is responsible for protecting the financial health of OakBend Medical Center and providing exemplary customer service to our internal and external customers.
High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.
Supervisory experience, 1-3 years healthcare registration experience required.
None.
Typing 35 words per minute. Excellent computer skills. Excellent communication and interpersonal skills required. Ability to handle extensive phone calls. Ability to educate/train groups and individuals.
OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.
OakBend Medical Center is the last remaining independent, nonprofit hospital in the Greater Houston area, providing exceptional service with its three hospitals and many specialty centers. OakBend follows an innovative model of care that makes the patient the captain of the care team, up-ending the traditional approach to nursing where the doctors and nurses act as leaders of the team. This patient-centered care drives OakBend’s services and programs, including its signature No Wait ER, an advanced trauma center and the Jack and Billie Wendt Acute Care for the Elderly (ACE) unit.
We remain committed to developing the very best ways to care for our patients, ensuring a healthy future for generations to come.
For more information, please visit www.oakbendmedcenter.org. Connect with us on Facebook, Instagram, Linkedin, and X.
