Job Description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1133 Patient Registration

Scheduled Weekly Hours:

40

Hours:

Varied

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education:
▪ Required: High school diploma or equivalent
Experience:
▪ Required: 1 year Related Patient Access Experience
▪ Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership
Skills:
▪ Excellent customer service and interpersonal skills
▪ Strong computer and relevant application use skills
▪ Ability to assist and teach others
▪ Ability to multi-task in a fast-paced environment
▪ Detail-oriented with the ability to spot errors and trends
▪ Demonstrates initiative and self-motivation
▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration:
▪ Preferred: CHAA or CRCR