Job Description

Nashville General Hospital is hiring for a Patient Access Team Lead (Central Scheduling) as a full time job in Nashville, Tennessee.

Shift: Day Shift

This position is responsible for day-to-day supervision of patient admissions, registration and associated activities including patient reception, pre-registration, insurance verification, registration, bed assignment and discharge, as well as performing primary job functions. Maintains a positive public relations image in all patient/visitor, medical staff and interdepartmental communications.

Patient Access Team Lead (Central Scheduling) Roles & Responsibilities:

• Schedules/Pre-Registers procedures for OR, SDS, PAT, CLI and Ancillary services
• Liaison between the OR and physician offices for scheduling procedures and ancillary services
• Enters demographic and insurance information correctly and in a timely manner in both PHS and STAR
• Willingly assists physicians as needed in an efficient manner.
• Ensures all messages are verified and returned to the appropriate party within 24 hours.
• Uses proper telephone and customer service etiquette when communicating with physicians, patients, visitors, internal and external customers Courteously receives, greets and directs patients, visitors and staff as needed.
• Performs clerical duties in accordance with procedures of assigned department as outlined in Policy and Procedure Manual
• Utilizes EasyLink to ensure orders are properly processed and filed in the correct folder for retrieval upon registration.
• Serves as a leader in patient access and effectively represents the department in hospital relationships.

Required Skills & Qualifications:

• High School diploma
• Experience working in patient access or medical records.
• Previous experience as a Team lead of Supervisor in an Admissions/Registration function
• Demonstrated verbal and written communication skills.
• Functional knowledge of personal computers and basic PC application programs including word processing and spreadsheets; database knowledge a plus.

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees